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MB365 Support Contracts
Unlike traditional support packages that only cover break-fix scenarios, with additional charges for any other requests, our contracts provide you with flexible, pre-allocated hours that can be utilised for any support or consulting requirement, including development work. Our support includes the entire D365 stack.
MB365 Consulting - Business Central Support Options
Pay-as-you-go
Pay-as-you-go
Pay-as-you-go
- ✓ Pay As You Go - £96/hour
- No commitment required
- 30-minute minimum billing per case
- Perfect for occasional support needs
SMB Low-end
Pay-as-you-go
Pay-as-you-go
- ✓ Ad-hoc support Package - £559/month
- 6 hours included monthly (1.5 hour weekly, 20min minimum billing unit per case)
- No rollover, no licensing discounts eligibility
- Prepaid monthly, additional hours for 92£ (billed quarterly)
- No Microsoft Support Ticket included
SMB Support Package
Enterprise Support Package
Enterprise Support Package
- ✓ Small Business Package - £1,299/month
- 14 hours included monthly (15 minutes minimum billing per case)
- 3.5 hour rollover capability
- Named senior consultant assigned to the customer
- Up to 5% licensing discounts eligibility
- Prepaid monthly, additional hours for 90£ (billed monthly)
- Save 10% with one year commitment (paid upfront)
- Save 20% with 3-year commitment (paid upfront)
- 2 Microsoft Support Tickets included yearly (or 3rd party add-ons support tickets)
Enterprise Support Package
Enterprise Support Package
Enterprise Support Package
- ✓ Enterprise Package - £2,499/month
- 28 hours included monthly (15 minutes minimum billing per case)
- 14-hour rollover capability
- Named senior consultant assigned to the customer
- Up to 7% licensing discounts eligibility
- 10% project discount
- Prepaid monthly, additional hours for 89£ (billed monthly)
- Save 10% with one year commitment (paid upfront)
- Save 20% with 3-year commitment (paid upfront)
- Executive quarterly reviews
- 4 Microsoft support tickets included (or 3rd party add-ons support tickets)
MB TRADE HOUSE LTD (Trading as MB365 Consulting) -
84 Salop Street, Wolverhampton, England, WV3 0SR